Question one: Why does the newly installed system fail to install software?
A: The software installed operating system must have DirectX 9.0 installed. The windowsxpsp2 operating system is recommended and all are updated to the latest version.
Question two: When I plug in the DVR card, and then boot, can not enter the Windows operating system, what is the reason?
A: This phenomenon may occur because of 1. Card damage 2. The card is not compatible with the motherboard. How to change a DVR card test is still the phenomenon. Confirm that the motherboard is incompatible with the DVR card. To replace the motherboard, we recommend Gigabyte 865PE and other famous brands of commercial motherboards.
Question 3: When using the capture card to connect the camera, the image is normal when the camera is stationary. When the moving object is in motion, the screen may appear to be trailing. What is the reason?
A: Mainly due to insufficient PCI bandwidth on the motherboard, it is recommended to use a commercial motherboard of a well-known brand.
Question 4: Why is there no image display after the software is started?
A: Check whether the video cable is properly connected and whether the PCI interface is in good contact. You can replace it with a PCI slot test. Incompatibility of graphics cards also results in no image display, which can be tested with DirectDraw. If the test passes, this is not the reason. It is also possible that the board is damaged. Please try another card test.
Question 5: What are the main reasons for remote connections?
A: First, make sure the network connection is normal. If your DVR computer IP address is: 218.17.205.74, check the steps as follows:
1. Click "Start" --- "Programs" --- "Accessories" --- "C: \ Command Prompt" to enter the DOS command state, and then enter ping 218.17.205.74 to see if the connection is successful. The connection fails as shown in the figure below:
Then you have to check if there is a problem with the network of your DVR computer or IE computer. If the connection is successful, it should be as shown below:
2. Make sure the network where your DVR computer is located is the router dial-up Internet access. If yes, then it belongs to the intranet monitoring. Please set the router port mapping.
Question 6: What caused the system to fail to record?
Answer: Reason 1: There is no video recording (continuous video, mobile video), which can be added in Settings -> Schedule Video.
Cause two: There are disk bad sectors or disk fragments. Scan the disk or format the disk to restore it.
Question 7: I recently upgraded the new version of the DVR software. I heard that the IE plug-in has also been upgraded. However, I monitored the IE remotely on the client computer and came out with the old IE plug-in interface. There was no new IE plug-in. What should I do?
A: The reason for this phenomenon is that your client computer has previously installed the old plug-in, and the old plug-in has not been updated. The update method is as follows: If your client computer's system disk is in C: then delete C:\WINNT \System32\webview.dll, then "Download" or "Download" on the bottom of the DVR IE monitoring interface, and then reinstall the new IE plug-in.
Question 8: My monitor has 32 channels. Two 16-channel DVRs are installed. How do they remotely monitor two DVRs with different private IPs under the same public IP address in the same LAN?
A: If the IP address (public IP) of the router where the two DVR computers are located is 61.130.115.150, the private IP of DVR1 is 192.168.1.3, the private IP of DVR2 is 192.168.1.6, DVR1 adopts the default network setting, DVR2 is In the DVR software network parameter settings, the default communication ports 9000, 9001, and 9002 are respectively modified to other consecutive numbers 9010, 9011, and 9012, and then the router port mapping (or virtual server) is set as follows:
Enter http://61.130.115.150 in the address bar of the client computer's Internet Explorer to connect to the DVR, which will automatically pop up as follows:
Click the "OK" button to connect DVR1. After the DVR1 is connected, click the button again to pop up the above window. Change the default Socket port to 9010, 9011, 9012. Click the "OK" button to connect the DVR2.
Question 9: How to use the software's own dynamic IP function?
A: Start "Use Dynamic IP" and fill in your own domain name (the length of the domain name is 4-8 letters or numbers). Click Registration. If the message "The network number already exists, the application fails!", please replace the other domain name registration. , Prompt to apply for the network number is successful, after the application is confirmed, you can directly access the DVR host by directly accessing the domain name in the external network. If you need to replace a new domain name, delete the existing domain name before you apply.
Question 10: What is the reason why DVR hosts frequently crash?
A: Check whether the CPU, memory, and other resources of the host are used excessively. If so, increase the hardware configuration of the host or reduce the resolution and frame rate of the image. Check whether the host hardware is overheated. Replace the clean version of the operating system.
Question XI: Remote monitoring, the client appears Huaping phenomenon is why?
A: If you are using IE browser for remote monitoring, download and install the latest webview control. If you use DVP, use the DVP corresponding to the DVR host software.
Question 12: Why can't the DVR host control the PTZ?
A: The PTZ setting method is incorrect. The correct method is: The default starting address code in the software should not be changed, and it should be kept as the default value 0. Adjust the PTZ's address code (set on the DIP switch inside the PTZ). Make the PTZ address code and its channel number correspond. For example, if the PTZ is connected to the first channel, dial the DIP switch of the PTZ address code to 1. Similarly, if the PTZ is connected to the second channel, PTZ's address code dial switch to 2, and then select the control protocol and baud rate matching the PTZ in the software, enable PTZ control, PTZ can control.
Question 13: What causes the "bind() error=10048" prompt when the DVR software is started?
A: There are such prompts. Generally, the ports that the software needs to use are occupied by other software (in most cases, PPLive and other playback software). After uninstalling such software, it can be solved.
Question 14: What is the reason for installing the DVR software or the "cannot find hardware" prompt during use?
A: Check whether the acquisition card is in good contact with the PCI slot connected to the computer. If this prompt still appears after replacing the PCI slot, remove the acquisition card and wipe the gold finger of the acquisition card with the eraser or alcohol until the finger of the collection card is cleaned. Plug in the host and try again. If you still can not find the hardware, it may be card damage.
Question 15: Why does the software run blue screen, crash, restart, etc.?
A: Generally caused by software conflicts or hardware compatibility problems. Please check whether the system is clean and whether there is hardware conflict. Please strictly follow the configuration requirements in our manual.
A: The software installed operating system must have DirectX 9.0 installed. The windowsxpsp2 operating system is recommended and all are updated to the latest version.
Question two: When I plug in the DVR card, and then boot, can not enter the Windows operating system, what is the reason?
A: This phenomenon may occur because of 1. Card damage 2. The card is not compatible with the motherboard. How to change a DVR card test is still the phenomenon. Confirm that the motherboard is incompatible with the DVR card. To replace the motherboard, we recommend Gigabyte 865PE and other famous brands of commercial motherboards.
Question 3: When using the capture card to connect the camera, the image is normal when the camera is stationary. When the moving object is in motion, the screen may appear to be trailing. What is the reason?
A: Mainly due to insufficient PCI bandwidth on the motherboard, it is recommended to use a commercial motherboard of a well-known brand.
Question 4: Why is there no image display after the software is started?
A: Check whether the video cable is properly connected and whether the PCI interface is in good contact. You can replace it with a PCI slot test. Incompatibility of graphics cards also results in no image display, which can be tested with DirectDraw. If the test passes, this is not the reason. It is also possible that the board is damaged. Please try another card test.
Question 5: What are the main reasons for remote connections?
A: First, make sure the network connection is normal. If your DVR computer IP address is: 218.17.205.74, check the steps as follows:
1. Click "Start" --- "Programs" --- "Accessories" --- "C: \ Command Prompt" to enter the DOS command state, and then enter ping 218.17.205.74 to see if the connection is successful. The connection fails as shown in the figure below:
Then you have to check if there is a problem with the network of your DVR computer or IE computer. If the connection is successful, it should be as shown below:
2. Make sure the network where your DVR computer is located is the router dial-up Internet access. If yes, then it belongs to the intranet monitoring. Please set the router port mapping.
Question 6: What caused the system to fail to record?
Answer: Reason 1: There is no video recording (continuous video, mobile video), which can be added in Settings -> Schedule Video.
Cause two: There are disk bad sectors or disk fragments. Scan the disk or format the disk to restore it.
Question 7: I recently upgraded the new version of the DVR software. I heard that the IE plug-in has also been upgraded. However, I monitored the IE remotely on the client computer and came out with the old IE plug-in interface. There was no new IE plug-in. What should I do?
A: The reason for this phenomenon is that your client computer has previously installed the old plug-in, and the old plug-in has not been updated. The update method is as follows: If your client computer's system disk is in C: then delete C:\WINNT \System32\webview.dll, then "Download" or "Download" on the bottom of the DVR IE monitoring interface, and then reinstall the new IE plug-in.
Question 8: My monitor has 32 channels. Two 16-channel DVRs are installed. How do they remotely monitor two DVRs with different private IPs under the same public IP address in the same LAN?
A: If the IP address (public IP) of the router where the two DVR computers are located is 61.130.115.150, the private IP of DVR1 is 192.168.1.3, the private IP of DVR2 is 192.168.1.6, DVR1 adopts the default network setting, DVR2 is In the DVR software network parameter settings, the default communication ports 9000, 9001, and 9002 are respectively modified to other consecutive numbers 9010, 9011, and 9012, and then the router port mapping (or virtual server) is set as follows:
Enter http://61.130.115.150 in the address bar of the client computer's Internet Explorer to connect to the DVR, which will automatically pop up as follows:
Click the "OK" button to connect DVR1. After the DVR1 is connected, click the button again to pop up the above window. Change the default Socket port to 9010, 9011, 9012. Click the "OK" button to connect the DVR2.
Question 9: How to use the software's own dynamic IP function?
A: Start "Use Dynamic IP" and fill in your own domain name (the length of the domain name is 4-8 letters or numbers). Click Registration. If the message "The network number already exists, the application fails!", please replace the other domain name registration. , Prompt to apply for the network number is successful, after the application is confirmed, you can directly access the DVR host by directly accessing the domain name in the external network. If you need to replace a new domain name, delete the existing domain name before you apply.
Question 10: What is the reason why DVR hosts frequently crash?
A: Check whether the CPU, memory, and other resources of the host are used excessively. If so, increase the hardware configuration of the host or reduce the resolution and frame rate of the image. Check whether the host hardware is overheated. Replace the clean version of the operating system.
Question XI: Remote monitoring, the client appears Huaping phenomenon is why?
A: If you are using IE browser for remote monitoring, download and install the latest webview control. If you use DVP, use the DVP corresponding to the DVR host software.
Question 12: Why can't the DVR host control the PTZ?
A: The PTZ setting method is incorrect. The correct method is: The default starting address code in the software should not be changed, and it should be kept as the default value 0. Adjust the PTZ's address code (set on the DIP switch inside the PTZ). Make the PTZ address code and its channel number correspond. For example, if the PTZ is connected to the first channel, dial the DIP switch of the PTZ address code to 1. Similarly, if the PTZ is connected to the second channel, PTZ's address code dial switch to 2, and then select the control protocol and baud rate matching the PTZ in the software, enable PTZ control, PTZ can control.
Question 13: What causes the "bind() error=10048" prompt when the DVR software is started?
A: There are such prompts. Generally, the ports that the software needs to use are occupied by other software (in most cases, PPLive and other playback software). After uninstalling such software, it can be solved.
Question 14: What is the reason for installing the DVR software or the "cannot find hardware" prompt during use?
A: Check whether the acquisition card is in good contact with the PCI slot connected to the computer. If this prompt still appears after replacing the PCI slot, remove the acquisition card and wipe the gold finger of the acquisition card with the eraser or alcohol until the finger of the collection card is cleaned. Plug in the host and try again. If you still can not find the hardware, it may be card damage.
Question 15: Why does the software run blue screen, crash, restart, etc.?
A: Generally caused by software conflicts or hardware compatibility problems. Please check whether the system is clean and whether there is hardware conflict. Please strictly follow the configuration requirements in our manual.
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